Wednesday, June 06, 2007

The NO JERKS RULE(Modified)

This is a summary of the book

My own personal experience with no assholes is very simple. Once, my boss was being a jerk. I told him so - in those words. Instead of getting mad, he accepted the comment and we moved on. Later, he thanked me for telling him. My boss thanked me for calling him a jerk. Let me repeat that. My boss thanked me for calling him a jerk. Calling the behavior what it was helped everyone work better together and get more done. Can you do that at your company?

I tracked down the Rules of engagement from Successfactors. All the rules of engagement are excellent, when read in context.

Rules of Engagement

  • I will be passionate—about SuccessFactors’ mission, about my work. I will love what we do for companies and employees everywhere.
  • I will demonstrate respect for the individual; I will be nice and listen to others, and respect myself. I will act with integrity and professionalism.
  • I will do what it takes to get the job done, no matter what it takes, but within legal and ethical boundaries.
  • I know that this is a company, not a charity.
  • I will not waste money—I will question every cost.
  • I will present an exhaustive list of solutions to problems—and suggest actionable recommendations.
  • I will help my colleagues and recognize the team when we win. I will never leave them behind when we lose.
  • I will constantly improve Kaizen! I will approach every day as an opportunity to do a better job, admitting to and learning from my mistakes.
  • I will selflessly pursue customer success.
  • I will support the culture of meritocracy and pay for performance.
  • I will focus on results and winning—scoring points, not just gaining yardage.
  • I will be transparent. I will communicate clearly and be brutally honest, even when it’s difficult, because I trust my colleagues.
  • I will always be in sales and drive customer satisfaction.
  • I will have fun at work and approach my work with enthusiasm.
  • I will be a good person to work with—I will not be an asshole.

I agree to live these values. If my colleagues fail to live up to any of these rules, I will speak up and will help them correct; in turn, I will be open to constructive criticism from my colleagues should I fail to live by these values. I understand that my performance will be judged in part by how well I demonstrate these values in my daily work

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